A considered guide
From delivery and returns to sizing and the handmade details of each piece, find the practical answers here.
Complimentary standard delivery is available across India on orders of ₹1,000 and above. Orders below ₹1,000 carry a flat ₹100 delivery charge. Full details are in our Shipping Policy.
Orders are prepared within 2–4 business days. Delivery within India generally takes a further 5–10 business days, depending on your location.
Yes. As soon as your order ships, we email you the tracking details so you can follow it all the way to your door.
We ship across India and to selected international destinations. International delivery is charged at a flat ₹1,999 per order; customs duties and import taxes remain the recipient’s responsibility. Please see our Shipping Policy for the current destination list and timelines.
Eligible full-price clothing and Home pieces may be returned within 15 days of delivery, subject to the conditions in our policy and a ₹499 return charge. Jewellery, stoles and wraps, diaries, bags, gift boxes, complete-look or combo sets, fragile Home pieces in ceramic and marble, and pieces bought at a reduced sale price are non-returnable. Using a welcome code such as HELLO10 does not affect your return eligibility — see below.
No. Hand-painted ceramic and hand-carved marble do not travel back reliably, so cups, mugs, plates, bowls, coasters and trays are non-returnable. Cushion covers and flatware are not affected and keep the standard 15-day window. If a fragile piece reaches you damaged or incorrect that is covered separately: tell us within 48 hours of delivery with photographs and we will put it right.
Yes. A first-order discount does not make an otherwise eligible piece non-returnable. If you buy eligible full-price clothing or a Home piece and apply HELLO10, your standard 15-day return window still applies, and an approved refund is issued for the amount you actually paid after the discount. The non-returnable list above refers to product categories and to pieces genuinely marked down in a sale, not to orders that used a welcome code.
Please use the return form within 48 hours of delivery and include clear photographs of the piece, packaging and shipping label. Keep the piece and all inner and outer packaging while our team reviews the request.
Visit our Easy Returns page and complete the Initiate a return form with your order number and the piece you would like to send back. Please wait for approval and return instructions before dispatching anything.
Materials vary by piece and are described under Product Details on each product page. If you need to confirm a particular fabric, finish or component before ordering, please write to us and we will check it for you.
House of Falguni is based in Ahmedabad and works with Indian makers and suppliers. The relevant material, craft and maker context are stated by product rather than applying one origin claim to the entire catalogue.
Handcraft is central to HOF, but the exact process varies by object. Each product page identifies the relevant technique and notes when small variations in print, weave, glaze, stone or finish are an expected part of the work.
Garment sizing varies by style. Nilkamal, Ruby Raga and Ibrik are offered from S to 2XL; Gulshan is offered from S to XL. Please compare the product options with our Size Guide, and write to us if you would like help choosing.
Yes. Our co-ord sets pair a handcrafted top with a matching bottom in one considered look, cut for festive evenings and easy day-to-evening wear. Explore them in Kurtas & Dresses.
Many are. Several styles — including the Ruby Drops, Kamal Drops, Blush Mirage, Kundan Katha, Leher and Geometric Ghungroo — are handmade fabric earrings, shaped by hand from fabric offcuts and finished with ghungroo, kundan or mirror-work detail. Others use pearl, shell or brass. Browse all in Earrings.
Yes. Because they're shaped from fabric rather than metal, our fabric earrings are light and easy to wear from morning to evening — the kind you forget you have on.
The Jaali Tufted Cushion Covers are sold as a set of two, at one price for the pair — enough to finish a sofa on their own. The Chandni Macramé Cushion Covers are also a set of two, at ₹1,499 for the pair, made to sit between them. All are 16 x 16 in (40 x 40 cm) and supplied as covers only, so you can keep the inserts you already own.
Several. The Saanjh Cups and Zari Gold Dessert Spoons come as sets of six, the Table Companions marble coasters as a set of four, and the Morning Haze Mugs, Heritage Blue Plates, Coastal Bloom Plates, Tulsi Green Bowls, Jaali Tufted Cushion Covers and Chandni Macramé Cushion Covers each as a set of two. The Quiet Table Marble Tray is sold singly. Browse everything in The Home.
Follow the product-specific care panel because fibres and objects require different handling. Clothing may call for a gentle cold hand wash or dry clean; jewellery should stay dry and away from perfume; and textile bags should be kept dry, protected from rough surfaces and cleaned only as the product page directs. For Home, see the full guide to caring for handcrafted pieces.
Yes. Use code HELLO10 at checkout for 10% off your first order. Using it does not affect your return rights: eligible full-price clothing and Home pieces keep the standard 15-day return window even when the welcome code is applied.
We accept all major prepaid methods — UPI, credit and debit cards, net banking, and popular wallets.
Not at the moment. We currently accept prepaid payments only — UPI, cards, net banking and wallets — which keeps checkout quick and secure.
Sometimes. Many pieces are made in small batches, so a favourite may sell out and not always return. Join our email list or drop us a message, and we'll let you know if something is coming back.
Yes. We've put together ready-to-gift boxes and hampers of our handcrafted pieces — a considered present without the guesswork. Browse them in Gift Hampers.
We would love to help. Reach out through our contact page and we'll get back to you as soon as we can.
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