Returns, handled with care

Easy Returns

If a House of Falguni clothing or Home piece does not feel quite right, we make the next step considered and straightforward.

Initiate a return Read the details

Please keep your piece

Unused or unworn
Unwashed, where applicable
Complete, with original packaging

For the Home

Pieces for living, returned with care.

Eligible Home pieces — cushion covers and other Home textiles, and metal serveware — may be returned within 15 days of delivery. They must be unused, undamaged and complete as received, with all labels, inserts and their original retail and protective packaging. A ₹499 return charge covers reverse shipping and restocking.

Ceramic, marble and stone pieces are non-returnable. They are hand-finished and travel poorly, so each one is checked before it leaves the studio. If one reaches you damaged or incorrect, tell us within 48 hours of delivery, keep the inner protectors and the outer carton, and we will put it right.

Unused & undamaged
Complete as received
Original protective packaging

Variations in glaze, colour, veining and hand-finished details are part of the character of handcrafted pieces and are not considered defects.

The return journal

A simple, considered process.

Three clear steps, with a person from our team at the other end of every request.

Begin your return

Complete the return request below with your order number and the piece you would like to return. Our team will review the details and confirm the next step before you send it back.

What is eligible

Full-price clothing and eligible Home pieces — Home textiles and metal serveware — may be returned within 15 days of delivery. Clothing must be unworn, unwashed and in its original packaging with all tags intact. Home pieces must be unused, undamaged, complete as received and returned with all labels, inserts and original retail and protective packaging. A ₹499 return charge applies to each approved return.

Ceramic, marble, stone and serveware pieces are non-returnable, as are earrings, bangles and other jewellery, stoles, diaries, bags, gift boxes and complete-look sets, and anything bought on sale or at a discount. If any piece arrives damaged or incorrect, tell us within 48 hours of delivery and we will put it right.

Refunds and order issues

Once your return is received and inspected, we will write to you with the outcome. Approved refunds are returned to the original payment method within 7–10 business days. If any piece arrives damaged or incorrect, submit the form within 48 hours of delivery. For Home pieces, please keep the item and its inner and outer packaging so our team can review photographs when we reply.

Return request